Strictly Enforced Cancellation Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
Cancellation Fee: $50
No-Show Policy
Pre-Paid Appointments
Pre-Paid No Show appointments are counted as a used session without a 24 hour advance cancellation.
Late Cancellation
Late Cancellation will allow for one reschedule booking. If the rescheduled booking is also a no-show or late cancellation, then it will be counted as a used session.
Groupon No-Shows
GROUPON NO-SHOWS will consume 100% of the applicable Groupon Voucher for the booked appointment.
Late Arrivals
We understand that delays may occur. However, we must try to keep clients from delaying subsequent appointments and keep services on time.
Clients who arrive 15 minutes after their scheduled time will have their service time reduced or optionally rescheduled.
Services Refund Policy
While we make every effort to make our customers as happy as possible, all service sales are final.
All service sales are final. RX are non-refundable and can only be used at Gravity One Studio.